ONLINE: New York State Ombudsman Program

Program Type:

Community Outreach, Education, Health & Wellness

Age Group:

Adults
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Event Details

Online via Zoom. The Ombudsman Program is an effective advocate and resource for older adults and people with disabilities who live in nursing homes, assisted living, and other licensed adult care homes. Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life. Learn how the Ombudsman Program can help you or someone you know. Also learn how you can become a certified Ombudsman.
 

Ombudsman:

Advocate-Act on behalf of residents to assure rights are not violated, identifying, investigating and working towards resolution of resident complaints.

Mediate – Work collaboratively with residents, family members, and staff towards achieving mutually beneficial solutions to the issues they are experiencing in long term care facilities

Educate – Provide information and consultation to residents, families, facility staff, and community about issues in long term care and specific issues they are experiencing in facilities

Refer – When resolution through the Ombudsman program is not achievable, complaints are referred to the New York State Department of Health or other appropriate agencies.

 

Please register through our online events calendar, by phone or at the Library. All registrants will be emailed one day prior to the program.